Privacy Policy

1. Scope

This Privacy Policy applies to information received through the ONE Transportation LLC website at one-transportation.com, including information sent through website links, the transportation-request form, or email addresses displayed on the website.

This policy does not govern information collected entirely offline except when that information is later combined with a website inquiry or used to respond to a website request.

2. Information We Receive

You may voluntarily provide information when you call, email, or prepare a transportation request through the website. Depending on your request, that information may include:

• Your name, telephone number, and email address;
• The passenger’s name;
• Your preferred contact method;
• Requested transportation date, pickup time, and appointment time;
• Pickup and destination locations;
• Whether wheelchair, stretcher, or another transportation option is requested;
• Whether the requested trip is one way or round trip; and
• Other transportation-related information you choose to include.

Providing information through the website is voluntary, but ONE Transportation may be unable to evaluate a request without the basic information needed to understand the proposed trip.

3. How the Transportation-Request Form Works

The website’s transportation-request form prepares an email addressed to ONE Transportation using the visitor’s default email application. The form itself does not submit the information to WordPress and does not save the completed fields in the WordPress website database.

Information is delivered to ONE Transportation only if the visitor completes the email through the visitor’s email application or provider. The visitor’s device, browser, email application, and email provider may separately process or retain the message under their own terms and privacy practices.

4. Automatically Received Technical Information

The website host, security services, WordPress software, or related technical providers may automatically receive limited technical information when a visitor accesses the website. This information may include an Internet Protocol address, browser type, device type, operating system, requested page, referring page, and the date and time of access.

This information may be used to deliver the website, maintain security, diagnose technical problems, prevent abuse, and understand general website operation.

5. How We Use Information

ONE Transportation may use information received through the website to:

• Respond to questions and transportation inquiries;
• Review requested dates, locations, transportation types, and service availability;
• Communicate with passengers, family members, facilities, and authorized contacts;
• Arrange, administer, and document transportation services;
• Maintain operational and business records;
• Protect the website, company, passengers, personnel, and property;
• Investigate suspected fraud, misuse, security incidents, or legal violations; and
• Comply with applicable contracts, laws, legal process, and governmental requests.

ONE Transportation does not use transportation-request information for third-party advertising.

6. When Information May Be Disclosed

ONE Transportation may disclose information when reasonably necessary to:

• Employees and personnel who need the information to review or provide requested services;
• Website hosting, email, information-technology, security, professional, or other service providers performing work for ONE Transportation;
• Medical facilities, care facilities, transportation partners, or authorized contacts involved in coordinating a requested trip;
• Governmental authorities, regulators, courts, law enforcement, or other persons when disclosure is required or permitted by law; or
• A successor or acquiring organization in connection with a merger, sale, reorganization, or transfer of all or part of the business, subject to applicable law.

ONE Transportation does not sell information submitted through the transportation-request form.

7. Information Security

ONE Transportation uses administrative, technical, and physical safeguards reasonably designed for the nature of the information maintained. Access should be limited to persons with a legitimate operational need.

No website, device, email transmission, or information system can be guaranteed to be completely secure. Visitors should not transmit highly sensitive information through the website or ordinary email.

If a breach involving protected personal information occurs, ONE Transportation will provide notices required by applicable law.

8. Retention and Disposal

ONE Transportation retains information only for as long as reasonably necessary for transportation operations, customer service, contractual requirements, recordkeeping, dispute resolution, security, insurance, legal compliance, or other legitimate business purposes.

When information is no longer reasonably needed, ONE Transportation may delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements and company procedures.

9. Cookies, Hosting Logs, and Analytics

The redesigned public pages do not add advertising trackers. WordPress, the website host, security tools, or essential technical services may use cookies or similar technologies when necessary to operate, secure, or administer the website.

At the effective date of this policy, the transportation-request form does not place request information into an analytics system or WordPress database. If ONE Transportation later activates analytics, advertising, online payment, scheduling, or database-backed form technology, this policy should be revised to identify the applicable collection and providers.

10. Medical and Health Information

The public website is not intended for submitting medical records, diagnoses, treatment records, health-insurance identification numbers, Social Security numbers, financial-account information, payment-card information, passwords, or copies of government identification.

Visitors should provide only the transportation-related assistance information reasonably necessary for ONE Transportation to understand the requested service. Questions about transmitting sensitive information should be directed to the office by telephone before sending it.

11. Children’s Information

The website is not directed to children under 13. A parent, legal guardian, or other authorized adult should make transportation inquiries involving a child. ONE Transportation does not knowingly request that children under 13 independently submit personal information through the website.

12. Your Choices and Requests

You may choose not to provide information through the website and may instead contact ONE Transportation by telephone. You may also contact the company to request correction of inaccurate contact information or deletion of information you previously submitted.

Deletion requests may be limited when retention is reasonably necessary for completed transportation services, contracts, insurance, legal compliance, security, dispute resolution, or other legitimate operational purposes.

13. Changes to This Policy

ONE Transportation may update this Privacy Policy when its website, services, technology, or information practices change. The revised policy will be posted on this page with a new effective or last-updated date.